ANNA ANSWERS YOUR
Frequently Asked Questions
What are the requirements to get birth control pills? Do I need a prescription to buy birth control pills?
Birth control pills are regulated medicines in the Philippines, so you will need to get a prescription from a licensed doctor to get them.
On Anna, you will be required to upload a valid prescription upon purchase of your birth control pills.
You may book a consultation with our OBGYN to find the best pill that suits you!
Where can I find the validity of my prescription?
Most prescriptions (including Anna and Kindred prescriptions) indicate the number of usages to the right side of the medicine(s) prescribed!
How can I interpret the validity of my prescription?
To the right side of the medicine(s) prescribed, you'll see a hashtag followed by a number.
"#1" - only valid for 1 month or 1 usage
"#3" - only valid for 3 months or 3 usages
"#6" - only valid for 6 months or 6 usages
For birth control pills:
"#1" = valid for 1 pack of pills or 1 cycle
Prescriptions that do not indicate usage are valid for 6 months.
Where do you ship?
We currently ship within the Philippines, to areas covered by LBC shipping company.
Am I eligible for same-day delivery?
We offer same-day deliveries for Metro Manila orders placed on Mondays to Fridays, before 1PM.
How long will delivery take?
1️⃣ Metro Manila orders placed Mondays through Fridays, before 1PM will be delivered on the same day.
2️⃣ Metro Manila orders placed after cut-off will be process next day, excluding weekends.
3️⃣ Metro Manila orders placed during a weekend will be processed the following Monday.
4️⃣ Orders outside of Metro Manila will be delivered within 3-7 business days.
What are your operating hours?
Our Community Team is available to assist you on Mondays through Fridays, from 9AM to 6PM.
Alternatively, you can send us a message through our Contact Page or email us at hello@mykindred.co